Who's Your Agent?® Program for Care Providers and Professionals

Honoring Choices  Massachusetts  Who’s Your Agent? Program is a structured approach to health care planning to help adults make a personal care plan to get good care today and over their lifetime.  Care providers and consumers use the same program and tools to standardize timely care planning conversations from simple to serious illness, and help adults get good care aligned with their goals, values and care choices.

All care providers, interdisciplinary professionals, faith based leaders, community advocates and ANYONE who engages an adult in planning conversations, can use this program and download the no cost tools.  Working together we can help to ensure everyone in your community has equal access to care planning information and tools.

Become a Partner.   Come join the Honoring Choices Partner Network, an amazing group of consumers,  professionals and community organizations across the state. It's no cost. We can tailor the program and tools to support your mission and help educate/train your staff  to confidently engage adults in planning discussions. It's no cost. Contact Ellen DiPaola, JD, President, at edipaola@honoringchoicesmass.com

Who's Your Agent? Program

Our Who’s Your Agent Program, a structured approach to health care planning, helps consumers and care providers start with a simple conversation using the getting Started Tool Kit, and build on conversations as health care needs change, with the Next Steps Tool Kit.  All care providers can download the no cost tool kits, FAQs, conversations guides below.

Getting Started Tool Kit Cover

Getting Started Tool Kit

  • MA Health Care Proxy form
  • MA Personal Directive (Living Will) form
  • "I Have a Health Care Proxy" Wallet Card
  • Start a Simple Conversation To Stay Well
    •  Handy Consumer Conversation Guide 1

Download the Getting Started Tool Kit

Next Steps Tool Kit Cover

Next Steps Tool Kit

  • Build on your conversations from simple to serious illness
    •  Handy Consumer Conversation Guides 1-4
  • Update & Add Documents. Learn about-
    • Durable Power of Attorney; MOLST; CC/DNR
  • Let's Talk about Palliative Care and Hospice Care

Download the Next StepsTool Kit

Information, FAQs, and Fact Sheets to Share

Care Providers can access up to date information on many health care planning topics. For example, you can download  FAQs- Frequently Asked Questions- fact sheets, and videos, such as;

  • A Health Care Agent's Role and Decisions-Making Authority
  • What is Guardianship?
  • How do you complete a HCM Health Care Proxy?
  • What is Palliative Care?

A complete listing of FAQs and fact sheets are on the Resources Page. 

Conversation Guides

The Conversation Guide Series has two set of guides:  Care Provider Conversation Guides 1-4 and Consumer Conversation Guides 1-4. The Guides mirror each other for more effective conversations. Use the Care Provider Guides below to start a simple conversation and build on your conversations over time.  You can share the Consumer Conversation Guides with the adults and families in your community.

Multi-Lingual Documents, Tools & Videos

Webinars for Care Providers

We offer two webinars to education and train staff in using the Who's Your Agent? Program and tool kits. Due to popular demand the webinars are reserved for Honoring Choices Partners. Learn more at Webinars for Care Providers.

Become a Health Care Planning Ambassador

Educate your staff and colleagues as certified Health Care Planning Ambassadors to confidently  and routinely start a planning conversation to help adults make a care plan. Come join the 2500 certified Ambassadors who use the Getting Started Tool Kit  and Next Steps Tool Kit to engage adults in powerful planning conversations to complete a MA Heath Care Proxy and Personal Directive (Living Will), and build on their personal plan to get better care to live well with chronic and serious illness. Ambassadors gain strategies to start simple conversations, understand the 5 MA documents to revise and update a plan, and access resources to help connect adults to better care in their community.

Engage Adults in Seamless Conversations from Simple to Serious Illness

Educate your health care teams members to start simple planning conversations using the HCM Who's Your Agent? Program, and flow into a more complex conversations using Ariadne Labs Serious Illness Conversation Guide.   HCM "Who's Your Agent?" Program's Getting Started and Next Steps Tool Kits work seamlessly with Ariadne Lab's Serious Illness Conversation Guide to help care teams engage adults in proactive planning conversations at every phase of health. The webinar reviews the HCM Getting Started Tool Kit to complete a Health Care Proxy and Personal Directive (Living Will),  how to use the 5 MA planning documents, and introduces the Serious Illness Conversation Guide's step-by-step communication approach to have early and on-going conversations.

Join the Honoring Choice Partner Network

Everyone is welcome to join the Honoring Choices Partner Network. There is no cost to partnering. We'll tailor our tools and programs to support your staff and strengthen your mission. We promote your work on our Partner webpage and in monthly e- newsletter under "Partner News" Here are two ways to partner:

  • Become a Community Partner
    • For health care and community providers in 7 regions of the state.
  • Become an Alliance Partner
    • For state agencies, membership organizations and advocate groups to educate hundreds of their members and care providers to help consumers in their community,

If interested to learn more, contact Ellen DiPaola, JD, President, edipaola@honoringchoicesmass.com