Webinars for Consumers and Care Providers

GOING VIRTUAL. Gather your group. We have 3 NEW Live Webinars to offer. Let's schedule a webinar today!

For Consumers:

Four seniors together. Make your health care plan

“Now’s the time! Make your own Health Care Plan.”

It’s more important than ever to take charge of your health care decisions and make your own health care plan. Your plan tells your family and your doctors the care you want in case of illness. You will receive a Getting Started Tool Kit  that includes an easy  step-by-step process to complete a free MA Health Care Proxy and Personal Directive (Living Will). You’ll also receive a handy discussion guide,  “5 Things to Talk About with Your Care Providers”, to put your plan into action! We’ll review 3 other planning documents to update and add to your plan as health needs change. Bring your questions and comments!

Time: 60 Minute Webinar with Q/A intervals.

Who:  HCM Partners and other organizations can schedule a virtual webinar for consumers in your community. We provide flyers, slide deck and electronic Getting Started Took Kit.

Note: Multi-lingual presentations for culturally competent conversations and use of translated Health Care Proxy (10 languages) and Personal Directive (5 languages) are available.

For Health Care Providers, Community Professionals & Care Teams

Choose from two webinars for your care teams:


“Start Proactive Planning Conversations as a Health Care Planning Ambassador.”

Educate your staff and colleagues as certified Health Care Planning Ambassadors to confidently start a simple proactive planning conversation with every patient or client. Come join the 700 Ambassadors who use the Getting Started Tool Kit  and Next Steps Tool Kit to engage adults in powerful planning conversations to complete a MA Heath Care Proxy and Personal Directive (Living Will), and build on their personal plan to live well with chronic and serious illness. This webinar provides our signature “Who’s Your Agent?” Program and two easy to use tool kits and discussion guides.  Ambassadors learn how to start a simple planning conversations with adults at any phase of health, understand the 5 MA documents to revise/update a plan, and review resources to help connect adults to better care. Participants receive a HCM Health Care Planning Ambassador Certificate. Learn more below.

Time: 90 Minute Interactive Q/A Webinar.

Who: All HCM Partners and other health care/ community providers can schedule a joint webinar for their staff/colleagues. We provide flyers, slide deck and electronic Getting Started and Next Steps Tool Kits.

Note: Multi-lingual presentations for culturally competent conversations and use of translated Health Care Proxy (10 languages) and Personal Directive (5 languages) are available.

Woman Doc Care Planning

“Proactive Care Planning: Start Seamless Conversations from Simple to Serious illness.”

Honoring Choices is aligning our tool kits with Ariadne Labs Serious Illness Conversation Guide, to help front line staff engage adults in seamless proactive planning conversations at any phase of health.  Educate your staff and colleagues to start a simple “Who’s Your Agent?” conversation, using the HCM Getting Started Tool Kit to complete a Health Care Proxy and Personal Directive (Living Will), and flow into a more complex “What matters most?” conversation, using Ariadne Labs Serious Illness Conversation Guide. The webinar introduces Ariadne Labs Serious Illness Conversation Guides to provide care providers with an effective  step-by-step communication approach to incorporate into their planning conversations. Front-line staff report the webinar has greatly added to their confidence, knowledge and skill level, and is particularly timely in light of Covid-19.

Time: 90 Minute Interactive Q/A Webinar.

Who:  HCM Ambassadors & Partners can schedule a joint webinar to add to your staff's knowledge/skills; other health care and community groups working with high risk, frail or seriously ill patient/clients are welcome. We provide flyers, slide deck and electronic HCM Getting Started Took Kit and Ariadne Labs Serious Illness Conversation Guides.

Note:  A comprehensive Serious Illness Conversation Guide training will follow shortly.

Gather Your Group! To schedule a webinar contact Ellen, edipaola@honoringchoicesmass.com, 781 642-0454

What is a Health Care Planning Ambassador Program?

Over 700 Ambassadors are working together to help standardize accurate health care planning information and documents, and create healthier communities across the Commonwealth.

Honoring Choices Health Care Planning Ambassadors Program empowers health care providers, community professionals, and volunteers to confidently engage adults in powerful health care planning conversations!  Ambassadors learn about the Getting Started Tool Kit and the 5 MA care planning documents to help adults make a plan and update/revise their plan. With the support of their program supervisors, Ambassadors can easily incorporate the Ambassador Program into their everyday workflow to start early and routine conversations, track positive outcomes and connect adults to person-directed care.  To schedule a workshop,  contact Ellen, edipaola@honoringchoicesmass.com


What does an Ambassador do?

Ambassadors use the Honoring Choices MA (HCM) structured health care planning approach to-

  • Engage adults in a health care planning discussions to make a personal care plan
  • Help adults complete a MA Health Care Proxy & Personal Directive (Living Will)
  • Listen to and record consumer feedback on the real-life barriers and challenges to care
  • Connect adults to essential person-directed care and put their care plan into action

Who can become an Ambassador?

Anyone who engages adults in planning discussions can sharpen their knowledge and skills, such as

  • Health care providers: nurses, social workers, care managers, nursing & medical students
  • Community professionals: councils on aging staff, faith based groups, visiting nurses, attorneys
  • Community volunteers: to reach consumers within their language, culture, religion & ability

How do you become an Ambassador and start an Ambassador Program?

To become an Ambassador, you attend a free Ambassador Workshop. Ambassadors and their program supervisors receive everything they will need to incorporate the Ambassador Program into your daily workflow. You’ll learn to-

  • Confidently start planning conversations with Honoring Choices “Getting Started Tool Kit”
  • Learn about the 5 MA care planning documents to update & add to your care plan
  • Educate your fellow staff & colleagues as Health Care Planning Ambassadors
  • Offer fun & informational community presentations, i.e. “Pizza & Proxy”
  • Implement a structured, team-based planning approach to start planning conversations and connect adults to quality person-centered care

What tools and materials do you receive?

Ambassadors and program supervisors can tailor the tools and materials to align their program goals and routinely start early and effective planning conversations-

  • Honoring Choices Health Care Planning Ambassador Certificate
  • “Who’s your Agent ?® Program, an evidenced-based structured team approach
  • Getting Started tool Kit, a simple 1-2-3 process to start to make your plan
  • Next Steps Tool Kit to build on your plan through wellness, chronic and serious illness
  • Ambassador Manual which includes the Program Supervisor Implementation Checklist

How do Ambassadors help shape healthier and livable communities?

In addition to connecting adults to quality care, Ambassadors listen to & record vital consumer feedback on the real life barriers and challenges to accessing care in their community. Here is how it works

  • Ambassador’s keep a running tally of simple data and note consumer feedback using the HCM Partner & Ambassador Data & Feedback tracking sheet
  • Every quarter, HCM emails Ambassadors a “5-Minute Report” to summarize & submit feedback
  • HCM posts the findings and shares with Age- and Dementia Friendly towns and cities to improve access transportation, adequate food, stable housing, and create pathways to care. Read more.

What is the cost and commitment?

There is no cost to become an Ambassador. Any organization or group can host or attend an Ambassador Workshop and fold in the program as it makes sense for your organization. We ask you to:

  • Use the HCM programs to help standardize accurate information and free MA documents
  • Supervise your Ambassadors to achieve your goals and reach populations in your community
  • Track positive outcomes and submit the Partner & Ambassador Date & Feedback Report

What on-going support does Honoring Choices provide?

We work closely with Ambassadors and program supervisors to grow your program-

  • Your organization automatically becomes a HCM Community Partner; we can promote your work here
  • Ambassador’s receive a monthly e-newsletter with new tools and informational updates
  • We ‘Spotlight” your program and Ambassadors on the HCM Ambassador webpage
  • We do joint projects and develop tools to better reach your community

How do I get started?

Everyone is welcome. Start by attending or co-hosting an Ambassador Workshop.  Email Ellen DiPaola, President & CEO, edipaola@honoringchoicesmass.com